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How do I find out my property ID?
Simply login then click the "My Advertisement" link in the top bar. Your property ID is shown in the property details section.
You can use this ID to refer friends, colleagues and family back to your ad on smartvendor Back to top
Can I include a link to my ad in a newspaper ad / email
Yes! We absolutely recommend you email friends and family with a link to your ad. If advertising your property in the local paper, be sure to include your property ID to refer potential buyers to full details and photos on smartvendor.
Your ad id is
http://www.smartvendor.com.au/prgretuser.php?userid=your property id Back to top
Be aware of fraud
Some people use the internet to try and scam home sellers, Don’t let this deter you, just make sure you protect yourself by being aware of the main scams that are around.
Cashier / Certified Checks:
In most cases, someone disguising themselves as a potential buyer will send you an email (the majority are from overseas). They propose that they pay an amount that is higher than what you are asking for. They will then ask you to transfer the difference. Never transfer money in this situation.
The Middleman:
This scam involves someone acting on behalf of a buyer. They propose that they collect the money on behalf of the buyer, then they wait until the buyer collects and approves the goods before sending the money to the seller. If you find yourself in this position, ensure that you check that the company is licensed and has good reputation. If you can’t verify this, then do not proceed with the sale.
Investment scam:
An overseas buyer will claim that they want you to help them invest a large sum in real estate. This is a version of the 419 scam for more details click here
Just remember a genuine buyer would not need you to send any money and never supply personal information that could be used to steal your identity. Back to top
Can I see how many times my ad has been viewed?
Yes. Go to the home page and enter your property ID in the Property ID search area. Click through to your advert and at the bottom of the page will be details of how many times your advert has been viewed. Back to top
How do I make my photos smaller?
We recommend using the excellent Picasa tool from Google. You can download it for free here
Alternatively, email your photos in jpeg format to smartvendor and we will happily optimise them for you.
We can also scan your prints for only $10. Please email us for details. Back to top
Is it safe to pay by credit card on the internet?
Yes, smartvendor.com.au process credit card payments through the ANZ eGate secure server with your card details held on the bank's computer. Only ANZ has access to your credit card details making our payment process safer than paying by credit card at a restaurant.
If you are still unsure about paying by credit card we are happy to accept payment by cheque or EFT
Please email info@smartvendor.com.au for further details. Back to top
Can I still use a real estate agent?
Yes you can still list with a real estate agent and advertise your property on smartvendor.com.au but unless you have a sole agency agreement you will still have to pay commission to the agent. We would recommend telling your agent of your decision to advertise with us so as to avoid disputes over commission when the property is sold. Even if you do not have a sole agency agreement you may wish to advertise with us as a cost effective way to add to the advertising undertaken by your agent. Back to top
How long will my property be advertised for?
Your property remains on smartvendor.com.au until sold.
The listing on domain.com.au included in our Platinum package is for 28 days.
We may contact you to confirm that the property is still for sale if there has been no activity on your account for an extended period of time.
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Is it safe to conduct viewings without an agent?
The question of safety is often raised by real estate agents to try and frighten vendors into using their services and paying their commission.
In reality real estate agents offer little additional protection for your property. Often agents allow unscreened “buyers’” to wander your home without supervision. This is especially true in open house viewings.
Our free guide "How to sell your home" that is sent as part of every package includes information on safety and security. Back to top
How much commission do you charge?
There is no commission to pay with smartvendor.com.au. The advertised price of the package is all you pay.
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Will my email address be made available to buyers?
No. An email address is required to set up an account to allow us to contact you this is not made available to buyers. Buyers will be able to contact you through our private online messaging system but will not see your email address. This is to prevent spam. Back to top
How will buyers contact me?
You have the option to show a contact number in your advertisement and on your For Sale sign (if ordered). Giving buyers the opportunity to contact you by phone is purely optional. All accounts have a private online messaging service to allow buyers to contact you.
We recommend that you buy a prepaid mobile to ensure that buyers can always contact you on a dedicated line.
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Can I update the details about my property?
Yes. You can update your online property details and photographs as often as you like through your account area. However once you have confirmed the details of your property to be included on your flyer or newspaper advertisement no further changes will be able to be made to the print advertising.
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Why should I sell privately?
Saving thousands of dollars in real estate agent commission is an obvious attraction for many owners looking to sell their own home. However we believe that there are many other reasons to sell your own home. Better sale price. Faster sale. Less stress.
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How does my property become a featured property?
Our featured property service gives additional exposure to your property. The featured property service is included in our Gold and Platinum packages.
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What services do you offer buyers?
Whether or not you have a home to sell smartvendor.com.au can be of assistance. Buyers can sign up for a free account with a property shortlist, favourite search and private messaging system to contact owners. (These features are included in all of our sellers packages).
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When will my sign arrive?
If you have purchased a package that includes a customised for sale sign and flyers (Silver, Gold or Platinum) these should be with you within 14 days of purchase. We would recommend purchasing your package 2-3 weeks before putting your home on the market. This allows time for your sale kit to arrive and gives you time to put into action the advice contained in our free guide "10 steps to selling your home" which is included with all packages.
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